Privacy Center

Last updated: November 17, 2024

Introduction

WordandLearn ("WnL," "we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Data Protection Act of Kenya, 2019.

Information We Collect

Personal Information

  • Identity Data: Name and email address.
  • Payment Data: Payment information (e.g., credit/debit card details or mobile money information), processed via secure third-party providers.

Usage Data

Data on user interactions, course engagement, and platform activity.

Technical Data

Device information, IP address, and cookie identifiers.

How We Collect Data

Sign-Up Process

Data is collected when you create an account on our platform.

Automated Collection

Data is automatically collected via cookies, analytics tools, and tracking technologies.

Third-Party Services

Data may be collected through integrated services such as payment processors.

How We Use Your Information

Providing Services

Managing accounts, processing payments, and delivering educational content.

Platform Improvement

Analyzing usage data to enhance the app's functionality and user experience.

Communication

Sending updates, responding to inquiries, and providing customer support.

Security

Ensuring data protection with various security measures and compliance with legal requirements.

Data Sharing and Third Parties

Service Providers

We share data with trusted third-party providers for payment processing, analytics, and technical support. These providers adhere to stringent data protection standards.

Legal Compliance

We may disclose information to meet legal obligations, respond to lawful requests, or protect our rights.

Business Transfers

In the event of a merger or acquisition, user data may be transferred to the new entity.

Data Retention and Deletion

We retain your personal information for as long as you use the app. Currently, users cannot delete their profile directly. However, you may submit a deletion request through a form available on the app.

Upon receiving your request, we will permanently delete your profile and all associated data, unless required by law to retain certain information. In the future, we plan to introduce a feature allowing users to delete their profile directly through the app.

Children's Privacy

WordandLearn is mostly used by children, and we take special care to protect their data. We require parental consent for users under the age of 18.

If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

Your Rights Under the Data Protection Act of Kenya

Access

You may request a copy of the personal data we hold about you.

Correction

You can request updates or corrections to inaccurate information.

Deletion

You can request the deletion of your data by submitting a form through the app.

Objection

You may object to the processing of your data for certain purposes.

Data Portability

You have the right to receive your data in a portable format.

Data Security

Security Measures

  • SSL/TLS encryption for data in transit
  • Robust encryption for data at rest
  • Restricted access controls for authorized personnel
  • Regular security audits and vulnerability assessments

Data Breach Policy

In the event of a data breach, we will:

  • Conduct immediate investigation
  • Notify affected users within 72 hours
  • Report to relevant authorities
  • Implement additional security measures

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the "Effective Date" updated. We recommend reviewing this policy regularly to stay informed.

Governing Law

This Privacy Policy is governed by the laws of Kenya. Any disputes arising from this policy will be resolved under Kenyan law.